The customer service of this company is ridiculous! I’ve been called a liar for putting water in the bottle and noticing the leak straight away, I have been ignored due to them not wanting to replace the lid, this company is not uk based! It is based in china they are selling cheap products for ridiculous prices and getting away with it! All I wanted was a replacement lid anyone would think I was asking for a free product! £15 for a kids small water bottle and this is the crqp I receive! An absolute joke! After days and days of emailing videos etc I have been told to return for refund, won’t be holding my breath on the refund, if this is how you treat customers you won’t have any for much longer!