If you have received a damaged or incorrect item, contact our customer support team at hello@justborn.co.uk with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

To see our expected delivery times please see our delivery page.

To see our returns policy please see our returns page.

Thank you for your interest in our brand and in becoming a J. Born retailer. If you would like our Sales team to review your request, we will have to kindly ask you to email us on hello@justborn.co.uk. Our sales team will carefully review your submitted form get back to you.

Your package could have been sent back to us due to these
reasons:

1) no one was at the delivery address during the attempt of a delivery

2) the package was not collected from a parcel shop within the given
time frame

3) the delivery address was incorrect or incomplete.

Depending on the courier your order has been shipped with, the tracking link might not be active in the first 2 business days. You are always welcome to contact us at hello@justborn.co.uk should you have any questions.