מדיניות משלוחים

Shipping options may vary depending on the country and delivery address.

We also have an EU website, https://j-born.eu, which may offer better rates and delivery times for customers within the EU.

ORDER PREPARATION TIME: 1-2 working days (excluding weekends and holidays)

We need 1–2 business days to prepare your order. We make every effort to fulfil orders as quickly as possible.

Please ensure that you provide the correct address. If a parcel is returned due to an incorrect address, you will be responsible for the reshipment cost. If you do not wish to pay for reshipment, please be aware that, according to the law, we are not obligated to refund personalised products.

If you do not have a house number, please indicate this at checkout.

Please ensure that you provide the correct email address so that you can track the shipment and delivery.

You will receive a confirmation email with a tracking number when your order has been shipped.

To view the accurate shipping cost for the location you are based in, type in your address on our checkout page.

Domestic Orders - United Kingdom

Express Delivery (1-3 Working Days) - £5.95

Standard Delivery (2-4 Working Days) - £3.95 

Free Shipping for Orders of £50 and above

International Shipping 

When purchasing from outside the UK, please note that your package may be subject to additional customs fees, duties, or taxes upon arrival in your country. These charges are not included in the price of the product or shipping cost and are the responsibility of the buyer.

We recommend checking with your local customs office for more information on potential fees before placing an order.

Our shipping charges are based on weight. To view an accurate shipping fee, visit our checkout page. 

Israel charges are as follows:

Express Shipping (2-6 Working Days) - £24.95 to £29.95

Standard Shipping (8-15 Working Days) - £6.95 to £14.95

United Arab Emirates charges are as follows:

Express Shipping (2-6 Working Days) - £25

Standard Shipping (3-10 Working Days) - £5.95 to £10.95

Free Shipping for Orders of £70 and above

Saudi Arabia, Qatar, Bahrain, and Kuwait charges are as follows:

Express Shipping (2-6 Working Days) - £25

Standard Shipping (4-15 Working Days) - £7.5 to £14.95

Free Shipping for Orders of £200 and above

USA & Canada charges are as follows:

Express Shipping (2-6 Working Days) - £35

Standard Shipping (3-10 Working Days) - £6.95 to £12.95

Free Shipping for Orders of £100 and above

Australia charges are as follows:

Express Shipping (2-6 Working Days) - £35

Standard Shipping (5-10 Working Days) - £7.95 to £16.95

Free Shipping for Orders of £150 and above

Hong Kong, Singapore, Japan, South Korea charges are as follows:

Express Shipping (2-6 Working Days) - £25

Standard Shipping (5-10 Working Days) - £5.95 to £18.95

Free Shipping for Orders of £150 and above

All other countries charges are as follows:

Standard Shipping (5-10 Working Days) - £7.5 to £14

 

Delays & Lost Packages 

We understand how frustrating delivery delays can be, and we always do our best to resolve them. However, Postal & Courier services do occasionally experience unexpected delays, especially for international shipments.

Please note:

We can only issue a refund or send a replacement if your order has not arrived after the following timeframes (counted from the due delivery date):

  • UK: 10 working days

  • Europe: 20 working days

  • Rest of the World (including USA): 25 working days

These timeframes are based on official guidelines from both Royal Mail and DHL. Before this period has passed, the parcel is still considered in transit and not officially lost - therefore, we are unable to process refunds or replacements until after these dates.